It is very important to us that you are happy with your purchase! If for some reason, you are not satisfied with the item we sent you, please get in touch. Refunds and exchanges are handled on a case-by-case basis and we must be contacted within 5 business days of you receiving your purchase.
If you would like to return the item, you may do so within 7 days of purchase to get a refund. You are responsible for shipping charges on returned items.
Refunds are issued only on the value of the items being returned, not the original shipping.
Refunds on returned items will be issued immediately upon receipt. Items must be returned in the original packaging (i.e wrapping bag) and undamaged/unused.
Return shipping charges are the responsibility of the customer and it is required that a tracking number be provided for proof of shipping and tracking purposes. L'Simone Collection is not responsible for lost or damaged packages.